FAQs


Covers

Does Tara sell to dealers?

We do not sell directly to dealers. Tara Liners and Safety Covers are available from nearly every distributor at locations across the country. If you are having trouble finding a distributor in your area, please contact us.

How long will it take to get my liner?

Most Tara Liners ship in 1-3 days. If your liner has a step or bench it will take a day longer. You can use Tara 24/7 to see what the status of your order is and when it will ship.

Can I place an order online?

You can use Tara 24/7 Tara 24/7 to order pool liners, safety covers and safety cover replacement parts any time day or night. Orders placed online are sent directly to Tara and your distributor. This expedites the process and eliminates order entry errors.

How do I reorder a Tara liner?

We keep an archive of all our drawings so if you have the serial number for the liner we can easily manufacture a new liner using the existing files. The serial number can usually be found on the back side of the bead of the liner. If the serial number isn’t on the bead you can check the shallow end break.

What is a Tab?

The tab is a triangular shaped flap or tab of material that is added to the back side of the liner that is designed to be used as a guide for positioning the liner in the pool. You can refer to the drawings on the top of our box to see where the tabs should be positioned in the pool.

If the liner is not fitting properly, what should I do?

Contact Tara immediately if the liner does not appear to fit. Do not put water in the pool! It is not possible to repair a liner after it has become wet.

Does Tara make liners to fit in gunite or fiberglass pools?

We will evaluate liner orders for pools that are being converted from a concrete or fiberglass pool to a vinyl liner pool. Due to the complex nature of these pools, primarily those with benches, stairs, multiple radius or uneven surfaces, we cannot guarantee that you will be satisfied with the liner. If we determine that we cannot assemble a liner that you will be proud of, we reserve the right to refuse to build the liner.

Do you accept verbal approvals of approval drawings?

We do not accept verbal approvals. We require a signature on the approval drawing before the order will go into production.

Can I install a vinyl pool liner in any temperature?

You should not install a vinyl liner when it is too cold, below 55 degrees. The vinyl is not pliable enough and will not fit well. If it is too hot, the vinyl can be too stretchy and cause wrinkles. If it is over 90 degrees, try installing the liner early in the morning or late afternoon when it is cooler and avoid the full sun.

Do I need to drain the pool in order to measure it?

You need to be able to see the walls and sides of the pool in order to get an accurate measurement. In cases where the water is muddy and you can’t see the floor, it’s better to drain the water than have an incorrect depth measurement.

How long will it take to get my safety cover?

Tara safety covers ship in 5-7 days. You can use Tara 24/7 to see what the status of your order is and when it will ship.

How do I reorder a safety cover?

Just like our liners a safety cover can be reordered with the serial number off of the cover. To find the on the existing safety cover check the rub strips or look for the labels stitched beneath the cover in the deep and shallow end.

Do I need to remove the springs from a safety cover template before sending it in to Tara?

No, there is no charge if you leave the springs on your old safety cover when you send it in to be measured for a new Tara Safety Cover. We will even provide you with a free shipping bag for your old cover.

How long do you store safety cover templates?

Safety covers that are sent to Tara for measuring will be stored for 3 months. Any time during that period you can request the cover to be returned. If we do not hear back after 3 months we will discard the cover for no charge. Returned safety cover templates are subject to shipping charges.

Get in Touch

  • Phone: 1.866.725.8272
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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